EM COMPARE PTY LTD is dedicated to ensuring the privacy and security of your personal information. This Privacy Policy outlines how we handle and protect your personal data.
In this policy, “we” and “us” refer to EM COMPARE PTY LTD, the entity providing the services or products described, and “you” refers to the individuals whose personal information we collect. All entities associated with EM COMPARE PTY LTD follow this policy.
EM COMPARE PTY LTD adheres to the Privacy Act 1988 (Cth) and complies with the Australian Privacy Principles (APPs) set forth in the Act. These principles define the standards for the collection, usage, disclosure, and handling of personal data in any form, including electronic or digital formats. You can read more about the APPs on the Australian Information Commissioner’s website: www.oaic.gov.au.
We are also bound by other laws governing personal data usage, such as the Telecommunications Act 1997 (Cth), Do Not Call Register Act 2006 (Cth), and Spam Act 2010 (Cth).
What Information Does EM COMPARE PTY LTD Collect?
We collect personal information from various sources, including customers and potential customers, in order to provide and enhance our services. The types of information we collect may include:
• Personal Information: Information that can identify you, such as your name, contact details (email, phone number, address), and date of birth.
• Sensitive Information: This could include information about your health, criminal history, political opinions, religious beliefs, and sexual preferences, which we collect only when necessary and with your consent.
Why Do We Collect Your Personal Information?
We collect your personal information for several reasons, including:
• To enable you to compare products, get quotes, or make inquiries.
• To provide summaries of your quotes and comparisons.
• To share information with our partners or suppliers to fulfill your service requests.
• To complete transactions with our partners and suppliers.
• To communicate with you and send marketing materials or special offers.
• To run promotions, competitions, and collect customer feedback.
• To improve our website, services, and products.
• To market third-party products and services that might be of interest to you.
If we cannot collect certain necessary details, we may be unable to deliver the services or products you expect.
Whose Information Do We Collect?
We collect personal information from various individuals, such as:
• Prospective Customers: Those interested in our services or who we think may benefit from them.
• Current Customers: Individuals who have purchased or used our services.
• Past Customers: Individuals who have previously used our services but no longer hold an active account.
We may also collect personal data about individuals associated with our customers, such as family members, employees, or agents.
Can You Deal with EM COMPARE PTY LTD Anonymously?
In certain situations, we may allow you to deal with us without providing your identity, though in such cases, we may not be able to fully assist with your requests or provide the desired services.
How Do We Collect Personal Information?
We gather your personal information through various channels:
• Direct interactions through our contact centers, emails, phone calls, and SMS.
• Business partners, third-party service providers, and affiliates.
• Our websites and third-party websites or platforms.
• Social media platforms and data aggregation services.
How Do We Use and Share Personal Information?
The personal information we collect is used for specific purposes such as:
• Managing your account or service.
• Fulfilling your service requests.
• Sending marketing communications related to our products and services, including those of third parties.
We may share your information with business partners or service providers, but we will never sell or rent your personal data. All third parties with whom we share information are required to comply with their own privacy policies.
Do We Share Information Overseas?
Some of our business partners or service providers are located in other countries. If legally permissible, your personal information may be shared with these international partners to help us provide our services to you. Currently, these locations may include the United States, India, Serbia, and the Philippines.
How Do We Protect Your Personal Information?
We prioritize the protection of your personal information and take appropriate measures to ensure it is kept secure and up-to-date. If you believe that your personal data is incorrect, you can contact us to request corrections.
Can You Access or Correct Your Personal Information?
You have the right to request access to the personal information we hold about you. If you find any inaccuracies, you can request us to update or correct the details.
How to Opt-Out or Request Data Deletion?
If you no longer wish to receive marketing communications, or wish to delete your personal information, you may opt-out by sending an email to EM COMPARE PTY LTD at [email protected].
Complaints and Further Information
If you believe your privacy rights have been violated, you can file a complaint with our Compliance Manager by contacting [email protected]. If you’re not satisfied with the outcome, or if no response is received within 30 days, you can contact the Office of the Australian Information Commissioner (OAIC).
Dated: July 2024